Wednesday, December 4, 2013

Vaneli’s Stainless Steel/ Rosewood Tamper 53mm–2.09 inches (2 1/8″)



Excellent

I did not believe that a good tamper can make a big difference to the quality of espresso untill I tried this one. I purchased size 53 mm for my starbucks barista machine. It looks very nice. The stainless steel is a mirror like finish. The wood handle is a perfect size and finish. It fits exactly the portafilter of my machine. When I use it I can prepare amazing esprsesso each time. Highly recommended.

Huh?

I bought this on the strength of all the 5 star reviews. Now, after my decidedly 1 star experience with both the product and this third-party vendor, I really wonder where all those 5 star reviews came from.


I needed a tamper for a Saeco Via Venezia machine that, like all the Saeco’s I’ve ever had or heard of (including those branded & sold by Starbucks), uses a 53mm portafilter. “Perfect” I thought, & the rosewood handle looks nice too.


The tamper I received was too small: I measured it at 50mm. I informed Vanelli’s, requested and received a return authorization, and sent it back. I expected a replacement tamper, but instead was refunded the price of the item, but not the $7.30 shipping and handling charge. I didn’t understand why I should pay them to send me the wrong product and complained, twice requesting a complete refund of all the money I had paid them. They did not respond. Finally, I had to enlist Amazon’s help to obtain it.


In the course of…

Best deal around for the money!!

Quite heavy enough, no need for a solid steel handle. Polished to perfection and fits exactly to specs. Unless money is no object, this is the only one to consider.

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